Some customer told us that the Main problem they were facing before they cooperate with us is follwoing:
1. the parameters not match with their requirement, diameter, thread, color, etc.
2. the Tools bought not suit for the material they are processing. for example, they want drilling reinforced concrete, but the drills got only suit for green concrete.
3. after send payment, the sales not contact them actively,not report the payment received and production status, only contact again after products shipping.
We solve this problem with following methods.
1. before cutomer confirm order, we will double check with them product size, inlcuding,
1. diameter,length, thickness, thread, segment hight 2. brazing way, laser welding or High frequancy welding. 3. grit number. 4. use for what kind of material, how is hardness, abrasiveness,
they estimate life and speed(if they have), for some customerized products, we will ask customer provide drawing, or we will make drawing according to the specifications customer provided.
5 .machine power and brand, 6. color 7. Mark on products 8. packing. 8. shipping mark. 9. inform them payment way, production time. transportation time.
2. After order confirm and advanced payment received, before shipping, at least we will contact customer 3 times, first time to confirm payment received. second time to tell customer what is
production situation now, and estimate shipping time. third time is finished products photo and packing photo. after shipping ,we will send customer tacking number and link,
and help customer tracking package until they received it safely.
To provide premium quality products and excellent service, is our Aim.
